CatGenie FAQ - Frequently Asked Questions

 

Cat Concerns

  1. Are the CatGenie Granules safe for my cat? What if my cat ingests them?
  2. Is the CatGenie SaniSolution safe for cats?
  3. Do the cats have to do their business in wet Granules?
  4. How long does the cleaning and drying process take?
  5. Is the CatGenie noisy during the cleaning cycle?
  6. What happens if my cat is in the CatGenie when a cleaning cycle is about to start?

 

Washable Granules

  1. Can I use other cat litter in the CatGenie?
  2. How many boxes of Washable Granules do I need?
  3. How often do I replace/change the Granules?
  4. What do the Granules feel like?
  5. Will the Granules clog my pipes or damage my septic system?

Purchase Information

  1. What do I do if there's a problem with my CatGenie?
  2. What is the Warranty on the CatGenie Self-Cleaning, Self-Washing Litter Box?
  3. Where can I purchase the CatGenie?

CatGenie Requirements

  1. Does the CatGenie work in homes that use septic systems?
  2. Do I need a plumber to install my CatGenie?
  3. Does it hook up to plumbing?
  4. Does the CatGenie need electricity?
  5. How much electricity does the CatGenie use?
  6. How much water does the CatGenie use during each cleaning cycle?
  7. How do I clean the CatGenie Self-Washing Cat Box?
  8. How does solid waste get through the pipes?
  9. How long does it take to set up the CatGenie?
  10. How many times a day should I run the CatGenie?
  11. Where is the best place to put the CatGenie?

SaniSolution Cartridges

  1. Can I refill the SaniSolution Cartridge?
  2. How long will the CatGenie SaniSolution Cartridge last?
  3. Is the SaniSolution Cartridge Biodegradable or recyclable?

Sizing

  1. What is the size of the cat's toileting area?
  2. What are the overall dimensions of the CatGenie?

Veterinarian Advice

  1. Are there any health benefits associated with using the CatGenie?
  2. Has the CatGenie been tested?
  3. My cat has a health issue and I need to check the faeces, how do I do this without the CatGenie automatically flushing them away?
  4. Why should I switch to the CatGenie?

About CatGenie

  1. How does the CatGenie actually work?
  2. Does the CatGenie come with a hood or cover?
  3. Do you have videos of how the CatGenie works?

Getting your Cat Acclimated

  1. How long is the cat acclimation process?
  2. How many cats can use one CatGenie unit?

CatGenie Australia

  1. Are you an Australian Business?
  2. Why Should I Buy from CatGenie Australia?
  3. When will my product be dispatched?
  4. Where do you ship to?
  5. Can I only make purchases online?
  6. What payment methods are available?
  7. Is your website safe to order from?

 

 

Cat Concerns

Are the CatGenie Granules safe? What if my cat ingests them?

Yes! The Granules are made from a non-toxic combination of natural and synthetic materials. If your cat swallows them, the Granules will simply pass through their digestive system.

Is the CatGenie SaniSolution safe for cats?

Yes! The SaniSolution120 has been tested and is safe for cats. The SaniSolution (both scent free and fresh scent) is made with the same ingredients used for sanitising veterinarian operating and examination areas.

Do the cats have to do their business in wet Granules?

Nope! The CatGenie unit completely dries the Granules so that your cat can do their business in full comfort!

How long does the cleaning and drying process take?

The complete cleaning and drying process takes less than 30 minutes.

Is the CatGenie noisy during the cleaning cycle?

The majority of the cleaning process (roughly 26 minutes) is very quiet! For a short amount of time, you will hear the sound of water draining at the same volume of a washing machine.

What happens if my cat is in the CatGenie when a cleaning cycle is about to begin?

Built-in sensors (GenieEyes) detect when your cat is in the bowl. The cleaning cycle will not begin until all cats have left the CatGenie.

  • If the CatGenie has been set to Auto-Set, the cleaning cycle will begin 1 minute after your cat/s have left the box.
  • If the CatGenie has been set to Cat-Activation, the cleaning cycle will begin 10 minutes after your cat/s have left the box.
  • Never begin a cleaning cycle when your cat is using the CatGenie.

 

Washable Granules

Can I use other cat litter in the CatGenie?

NEVER. Other forms of cat litter (clumping, crystal, pine wood etc.) will damage the CatGenie unit, clog your pipes and void your warranty. The reusable Washable Granules are specifically designed for safe use with the CatGenie Self-Cleaning Litter Box.

How many boxes of Washable Granules do I need?

A box of CatGenie Granules will last up to an average of 6 months. The frequency of replenishing the Granules depends on the number of cats in your home. Always keep a spare box of Granules available.

How often do I replace/change the Granules?

The Granules never need changing! The CatGenie does the washing and cleaning for you! However, we do recommend having a spare box or two handy. Over time, the number of Granules in the bowl reduce as they stick to solids or get flicked out of the bowl. When the Granules are below the safe level line, simply top up the Granules to maintain your CatGenie's optimal performance.

What do the Granules feel like?

The granules feel like thick grains of sand (except less dusty!).

Will the Granules clog my pipes or damage my septic system?

Nope! The Washable Granules will degrade in 9 months in traditional sewers or septic systems. Only a small number of Granules will end up in your drains or septic system as they stick to solids.

 

Purchase Information

What do I do if there's a problem with my CatGenie?

If there's an issue with your CatGenie, you can speak to one of our customer support team members at 1300CatGenie - 1300 228 436. Alternatively, feel free to contact one of our support team members via email or the chat in the bottom right corner. For mechanical problems, we will replace the warranted unit or part.

What is the Warranty on the CatGenie Self-Cleaning, Self-Washing Litter Box?

The CatGenie comes with a two-year warranty that covers any mechanical faults. The CatGenie is a highly engineered machine and has the longest warranty coverage than any other automated litter box. When you purchase your CatGenie, you're also covered by an unconditional 90-day money back guarantee if you're not completely satisfied with your CatGenie.

Where can I purchase the CatGenie?

You can purchase the CatGenie through our website hereYou can also order the CatGenie over the phone - 1300 228 436.

 

CatGenie Requirements

Does the CatGenie work in homes that use septic systems?

Yes, the CatGenie is suitable for homes that use septic systems. Only a few Granules and waste water are flushed each day and any Granules that end up in our septic system will degrade in less than 9 months.

Do I need a plumber to install my CatGenie?

For MOST households, a plumber is NOT needed to set up the CatGenie. The CatGenie comes with an easy to follow setup guide and we also have a support team available. Phone 1300CatGenie - 1300 228 436. The T-Adapters that come with the CatGenie are designed to fit 95% bathroom and laundry setups. Some houses may require a different T-Adapter size which CatGenie does not provide. These T-Adapters are available at hardware stores and are inexpensive.

Does it hook up to plumbing?

Yes. The CatGenie has an easy, do it yourself self-setup. The CatGenie needs to be attached to a cold water intake from a washing machine, sink or toilet and the CatGenie drain hose can either be hooked over a toilet rim or down the drain pipe found behind your washing machine. For advice on which set up is best for you, feel free to contact one of our support team members via the chat below or call 1300 CatGenie - 1300 228 436.

Does the CatGenie need electricity?

Yes. The CatGenie will need to be connected to an electrical power source in order to operate.

  • Power requirements - 230VAC, 50Hz (5A Fused)

How much electricity does the CatGenie use?

Power Consumption:

  • 20W -Cleaning cycle - 17 minutes
  • 1100W - Drying cycle - 17 minutes

How much water does the CatGenie use during each cleaning cycle?

The CatGenie uses 6 Litres of water during each cleaning cycle. The average toilet flush is between 4 Litres and 13 Litres (depending on your toilet).

How do I clean the CatGenie Self-Washing Cat Box?

Conveniently, the CatGenie Self-Cleaning, Self-Washing Cat Litter Box cleans itself. However, like any other electrical appliance, we recommend taking apart the system and thoroughly cleaning the interior and exterior of the CatGenie 2 times a year to maintain its running efficiency.

The CatGenie Maintenance Cartridge is available for purchase and we highly recommend you use it a few times a year to remove any gunk and slime that may build up in hard to reach areas. The water sensor should be cleaned when each SaniSolution120 Cartridge is replaced.

How does solid waste get through the pipes?

Solid waste gets ground up into liquid for safe and easy removal down the drain.

How long does it take to set up the CatGenie?

On average, setting up the CatGenie takes less than 15 minutes.

How many times a day should I run the CatGenie?

Run the CatGenie for one to two cycles per cat per day. You can always set the CatGenie to Cat Activation so that it automatically starts a cleaning cycle after your cat leaves the box. Setting your CatGenie to Cat Activation also lengthens the life of your SaniSolution cartridge from 120 washes to 240 washes! 

Where is the best place to put the CatGenie?

The CatGenie is suitable for use in any room that has access to a cold water supply, drainage area/pipe and an electrical source. We recommend placing the CatGenie in a bathroom, laundry room, powder room or utility room.

 

The SaniSolution Cartridges

Can I refill the SaniSolution Cartridge?

No, the CatGenie's SaniSolution120 Cartridge is not refillable. The SaniSolution120 formula has been designed with the assistance of veterinarians to create a safe cleaning solution that works specifically with the CatGenie and the CatGenie Washable Granules. Untested cleaning solutions cannot be substituted and may damage the CatGenie's Granules and the unit.

How long will the CatGenie SaniSolution Cartridge last?

When the CatGenie is set to Auto Start, the SaniSolution120 cartridge will last 120 washes.
When the CatGenie is set to Cat Activation, the SaniSolution120 cartridge will last 240 washes.

The CatGenie has LED lights that will alert you when the SaniSolution Cartridge has 10 washes left. When you have 3 washes left, the CatGenie's LED lights and the system will beep. Ensure that you ALWAYS have a spare SaniSolution cartridge available. Additional SaniSolution120 cartridges are available for purchase here.

The CatGenie will not run without a SaniSolution Cartridge in the system.

Is the SaniSolution Cartridge Biodegradable or recyclable?

Yes! The SaniSolution Cartridges are biodegradable AND recyclable. Unlike most plastics that take over thousands of years to degrade, the SaniSolution's plastic cartridge features an additive that allows the plastic to degrade in less than 10 years. The cartridge plastic is also suitable for recycling.

 

Sizing

What is the size of the cat's toileting area?

The CatGenie bowl has a diameter of 43cm.

What are the overall dimensions of the CatGenie?

The following measurements include the SaniSolution120 Cartridge in the system:

Length - 62.3cm
Back Width - 44cm
Bowl Width - 48.6cm
Height - 53.4cm

 

Veterinarian Advice

Are there any health benefits associated with using the CatGenie?

If you have a CatGenie system in your home, you will never need to deal with the messy responsibility of cleaning out your cat's litter. You'll never need to breathe in dusty litter or come in contact with your cat's waste. The risk of Toxoplasmosis (a disease that results from being infected by the Toxoplasma gondii parasite found in cat faeces) is eliminated. Toxoplasmosis is a common infection and is extremely dangerous for pregnant women, patients going through cancer treatments, people with allergies or asthma and children and adults with developing/weakened immune systems. The CatGenie THOROUGHLY washes and cleans the bowl and Granules keeping the area safe and hygienic for pets and people of all ages!

Has the CatGenie been tested?

Yes, yes, yes! The CatGenie self-cleaning and self-washing cat litter box concept has been tested by over 15,000 cats in over 7,000 homes and Veterinary clinics.

My cat has a health issue and I need to check the faeces, how do I do this without the CatGenie automatically flushing them away?

You can easily keep an eye on your pet's health. Simply set the CatGenie to Push Start rather than Cat Activation or Auto Start.

What do Veterinarians say about the CatGenie self-cleaning litter box?

Veterinarians believe the CatGenie is an advanced alternative to traditional manual scoop litter boxes. The CatGenie significantly reduces the chances of foreign contamination and are a fantastic and healthy alternative to dusty clay and clumping litter.

Why should I switch to the CatGenie?

  1. You'll NEVER have to touch, smell or change your cat's litter box ever again!
  2. You'll save money
  3. It's automatic - you do nothing
  4. Environmentally friendly
    • The Washable Granules are made from natural and synthetic biodegradable materials!
    • The SaniSolution120 plastic cartridge is Biodegradable and Recyclable

 

About CatGenie

How does the CatGenie actually work?

The CatGenie uses litter-like washable and reusable Granules instead of dusty traditional litter. Once the unit is set up to a cold water hose, drainage area/pipe and an electrical source, it's good to go!

When your cat does their business in the CatGenie and leaves, the liquids will drain through the Granules into odour-neutralising SaniSolution and solids will get scooped away with the GenieHand. All of the waste gets liquefied by being ground up for easy and safe disposal down the toilet or drain for proper waste treatment.

Next, the CatGenie will mix the SaniSolution120 with water and thoroughly wash, scrub and scour the Granules. A built-in dryer will blow hot air through the Granules to completely dry them for your cat's comfort!

Does the CatGenie come with a hood or cover?

The GenieDome is a large plastic hood that fits perfectly on the CatGenie for additional odour control and privacy. The GenieDome is an additional accessory available for purchase here

Do you have videos of how the CatGenie works?

Yes of course! You can head to our video section here

 

Getting your Cat Acclimated

How long is the cat acclimation process?

Most cats adjust to their new CatGenie box immediately. Timid cats may need time to adjust to their new box. With your CatGenie purchase, you will receive a guide to adjusting your cat to their CatGenie.

How many cats can use one CatGenie unit?

The CatGenie is ideal for 1 to 2 cats, and sometimes even 3 cats. If you have more than 3 cats, we recommend considering an additional CatGenie unit in your home.

 

CatGenie Australia

Are you an Australian Business?

Yes, we are! We are located in Meadowbrook, Brisbane, Queensland and deliver products from our warehouse to all over Australia. The CatGenie units are covered with a 2-Year Australian Warranty.

Why should I buy from CatGenie Australia?

CatGenie Australia is an Australian owned family business that has a group of experienced product experts that are here to assist you with any inquiries you may have. We're not simply internet retailers, our team is dedicated to providing you with truthful, helpful advice before and after purchases.

When will my product be dispatched?

Orders placed before 2 pm AEST on Monday to Friday (on working business days) will be dispatched that SAME DAY! This means that the CatGenie unit and its accessories can be sent to over 80% of Australia overnight if Express Parcel Post is the selected form of shipping. Orders placed after 2 pm will be dispatched on the next business day - guaranteed! (This may exclude items that are temporarily out of stock). 

If you've selected Standard Shipping as your option, your product should arrive within 3-7 working days.

Click here to see if you are in Australia Post's next day delivery zone (Express Post).

Where do you ship to?

We ship our products to everywhere in Australia and its territories. Please contact us if you are outside Australia and wish to order our products.

Can I only make purchases online?

You can make purchases online or over the phone. Feel free to call one of our experienced team members during office hours (8am - 5pm AEST).

What payment methods are available?

  • AfterPay
  • Visa
  • MasterCard
  • PayPal
  • Electronic Bank Transfer

Is your website safe to order from?

At CatGenie Australia, we take online security very seriously. All of our web pages are secured with the best in SSL (Security Socket Layer). Utilising this technology ensures your information cannot be breached by hackers.

What is your performance guarantee?

We offer a 90-Day Money Back Guarantee on the CatGenie unit. If you and your cats aren't satisfied with the CatGenie, simply contact us on 1300 228 436 within the 90-Day time period and request an RMA Number (Return Merchandise Authorisation Number). To be eligible for your refund, the CatGenie MUST be returned to our mailing address (19/33-43 Meakin Road Meadowbrook, QLD, 4131) within 14 days of receiving the RMA. As soon as we receive the product, we will process your refund.