CatGenie 90-Day Money Back Guarantee and 2 Year Warranty Terms and Conditions

90 Day Money Back Guarantee

With our 90-Day, Unconditional, Money-Back Guarantee, you have a total of 90 days from your purchase date for you and your cats to fall in love with the CatGenie Self-Washing Cat Box! If you're not completely satisfied, return your CatGenie before the 90-day deadline. YOU MUST SAVE THE ORIGINAL PACKAGING.

If you and your cats aren't satisfied with the CatGenie, simply contact us on 1300 228 436 within the 90-Day time period and request an RMA Number (Return Merchandise Authorisation Number). To be eligible for your refund, the CatGenie, along with any unopened supplies MUST be returned to our mailing address (19/33-43 Meakin Road Meadowbrook, QLD, 4131) within 14 days of receiving the RMA. As soon as we receive the product, we will process your refund.

Please clean the CatGenie and throw away any used Granules and opened SaniSolution Cartridges. Send the CatGenie in as close to original condition as possible. Any CatGenie units that have not been cleaned will incur a $45 cleaning fee. The unit must be in its original box to qualify for a full refund (excluding freight). Please include your reason for return. Extra supplies that are used or opened are NOT eligible for refunds.

Please note: If you purchased the unit through Afterpay, 5% of the order total will not be refunded.

 

2 Year Warranty

LIMITED WARRANTY ONLY FOR PRODUCTS PURCHASED IN AUSTRALIA

This product has been engineered and crafted with great care for your satisfaction. Please read all instructions before using this product. CatGenie Australia warrants this product and all parts thereof, except as set forth below, only to the original purchaser at retail, to be free from defective materials and workmanship from the date of the original retail purchase for the period shown below. 

A. This two-year limited warranty is valid for the Warranty Period and applies only to replacement of the parts found to be defective in material or workmanship. This warranty does not apply to damage due to misuse, abuse, neglect, alteration or the use of any unauthorised attachment; nor damage caused by the use of an electrical circuit not specified on the CatGenie product.

B. If this product is found to be defective, CatGenie Australia will replace the defective parts at no charge to the original owner. Such replacement services shall be rendered solely by CatGenie Australia. If any defects should be found in this product, please call CatGenie Australia at 1300 228 436. A new or remanufactured equivalent part will be shipped directly to you. When you receive the replacement part, kindly box the defective part in the replacement box with the prepaid label enclosed and return to CatGenie Australia, 19/33-43 Meakin Road, Meadowbrook, QLD, 4131. CatGenie Australia will prepay all freight for the replacement item, as well as the return of the defective item. This warranty is void and the owner will be charged for the replacement part if the owner repairs or modifies the product in any way or does not return the part requested. This limited warranty from CatGenie Australia is valid only in Australia.

C. CatGenie Australia is not liable for incidental or consequential damages of any nature. There is no implied or express warranty of merchantability or fitness for a particular purpose on this product. Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts, so these limitations or exclusions may not apply to you. This warranty gives you specific legal rights and may also have other rights, which vary from state to state. 

EXCEPTIONS
You are prohibited from using the software or the hardware compromising the CatGenie except as expressly intended by CatGenie Australia. Any modification of the CatGenie, including, for example, by using a device that resets the counter embedded on the CatGenie cartridges, is unauthorised, voids the warranty set forth above and exceeds the scope of the license granted to you by CatGenie Australia. You will be solely responsible for any damage, harm or loss related to your misuse or unauthorised use of the CatGenie. Further, CatGenie Australia will seek full remuneration for any damage, harm or loss incurred by CatGenie Australia related to your misuse or unauthorised use of the CatGenie.

If you have any questions concerning your product or warranty, call Customer Support: 1300 CatGenie (1300 228 436).

 

Returns Policy

WHAT can be returned?

The CatGenie unit, along with any unopened CatGenie supplies and CatGenie accessories. All returned products MUST be clean, in good condition and in its original packaging.

WHEN do items need to be returned by?

Within 90 Days from the purchase date to qualify for the 90 Day Money Back Guarantee.

WHERE do items need to be returned to?

19/33-43 Meakin Road, Meadowbrook, QLD, 4131

HOW do I return items?

You will need to contact us - CatGenie Australia (1300 228 436) and request an RMA# (Return Merchandise Authorisation Number) from one of our support team members. To receive an RMA# you will need proof of purchase (receipt/invoice number).

Do I pay SHIPPING for returns?

Yes, CatGenie Australia is not responsible for any expenses involved with returning your item to us.

Packing materials?

All items must be in their original packaging and in as good as new condition.

The returns process:

Contact us on 1300 228 436 within the 90-Day time period and request an RMA Number (Return Merchandise Authorisation Number). To be eligible for your refund, the CatGenie and any unopened supplies MUST be returned to our mailing address (19/33-43 Meakin Road Meadowbrook, QLD, 4131) within 14 days of receiving the RMA. As soon as we receive the product, we will process your refund.